Question 1

How do I place an order?

Accepted Answer

Browse the shop, choose your seafood, select a preparation if needed, add it to your order, then tap "Send Order via WhatsApp". Your order is sent directly to us on WhatsApp.

Question 2

Do I need an account to order?

Accepted Answer

No. There are no accounts or passwords. Simply browse, build your order, and send it through WhatsApp.

Question 3

How does WhatsApp ordering work?

Accepted Answer

When you tap the order button, WhatsApp opens with your full order summary pre-filled. You just press send and we'll confirm everything with you.

Question 4

Is my order confirmed immediately?

Accepted Answer

Not immediately. Seafood availability, actual weight, and final amount will be confirmed on WhatsApp before your order is finalised.

Question 5

Why does Poisson Du Sud confirm orders through WhatsApp?

Accepted Answer

Because seafood availability and weight change daily, we confirm each order personally on WhatsApp so you always know exactly what is available and how much it will cost.

Question 6

Are all products always available?

Accepted Answer

No. Seafood is seasonal and catches change daily. Products marked as available can change quickly — we confirm current availability on WhatsApp.

Question 7

What does Fresh Today mean?

Accepted Answer

A "Fresh Today" badge means the item arrived fresh that day. It's a freshness indicator, not a stock level.

Question 8

What does Limited Stock mean?

Accepted Answer

"Limited" means we only have a small quantity left. The exact remaining quantity is shown, for example "Only 2 left".

Question 9

What happens if a product sells out?

Accepted Answer

A sold-out product shows a "Sold Out" label and cannot be added to your order.

Question 10

Can I order more than the quantity shown as available?

Accepted Answer

No. The website prevents you from ordering more than the available stock. If stock changes after you place your order, we'll confirm the final availability on WhatsApp.

Question 11

Can my fish be cleaned?

Accepted Answer

Yes, for most whole fish we offer cleaning options such as scaled & gutted, cleaned, or ready to cook.

Question 12

Can I request fillets, steaks or cubes?

Accepted Answer

Yes, where available. Each product shows its own preparation options, such as Whole, Steaks, Fillets, Cubes, or Ready for curry.

Question 13

Are preparation options available for every seafood product?

Accepted Answer

No. Preparation options only appear for products where they make sense. Shrimps, for example, offer shell-on or peeled, not steaks or fillets.

Question 14

Can I order the same fish with different preparation methods?

Accepted Answer

Yes. Different preparations appear as separate lines in your order, for example 1 kg fillets and 2 kg steaks of the same fish.

Question 15

Do you offer home delivery?

Accepted Answer

Yes. Select "Home Delivery" in your cart and choose your district and town.

Question 16

Which areas do you deliver to?

Accepted Answer

We deliver to selected districts across Mauritius. Choose your district in the cart to see if your area is covered.

Question 17

Is there a delivery fee?

Accepted Answer

Delivery fees depend on your district and town. Select your location in the cart to see the exact fee.

Question 18

Is there a minimum order?

Accepted Answer

There is currently no minimum order amount.

Question 19

Is same-day delivery available?

Accepted Answer

Availability depends on the day and your location. We'll confirm a delivery time on WhatsApp when you place your order.

Question 20

When will my order arrive?

Accepted Answer

We confirm the delivery timing on WhatsApp once your order is placed, based on your location and current demand.

Question 21

Can I collect my order?

Accepted Answer

Yes, collection is available and free.

Question 22

Where can I collect it?

Accepted Answer

Collection is at Mahebourg, Mauritius.

Question 23

How will I know when it is ready?

Accepted Answer

We'll message you on WhatsApp when your order is ready for collection.

Question 24

Which payment methods do you accept?

Accepted Answer

We accept Cash on delivery, Bank transfer, Juice by MCB.

Question 25

When do I pay?

Accepted Answer

Payment is arranged directly on WhatsApp. Prices may vary slightly based on final seafood weight.

Question 26

Can I cancel an order?

Accepted Answer

You can request a cancellation. Cancellation is a request — we must confirm whether it is still possible.

Question 27

How do I request a cancellation?

Accepted Answer

Send us a WhatsApp message requesting cancellation, ideally with your order details. See our cancellation policy page for the full process.

Question 28

Can an order be cancelled after preparation has started?

Accepted Answer

Once preparation (cleaning, filleting, or cutting) has started, cancellation may no longer be possible.

Question 29

What happens if Poisson Du Sud cannot fulfil the order?

Accepted Answer

If Poisson Du Sud cannot fulfil your order, we will notify you and the order will not proceed.

Question 30

Do you supply hotels and restaurants?

Accepted Answer

Yes, we supply hotels, restaurants and other businesses with fresh and frozen seafood.

Question 31

How do I request wholesale pricing?

Accepted Answer

Message us on WhatsApp (+230 5880 4620) to discuss wholesale pricing and volume requirements.

Question 32

Can businesses arrange recurring seafood deliveries?

Accepted Answer

Yes. Contact us on WhatsApp to arrange a recurring delivery schedule tailored to your business.

Your Order

Frequently Asked Questions

Ordering

Product Availability

Seafood Preparation

Delivery

Collection

Payment

Cancellations

Hotels & Restaurants / Wholesale